‘Zorgprestatiemodel’ (ENG: care performance model)

Per january 1st 2022 a new funding system has been introduced for Dutch mental health care, called the ‘Zorgprestatiemodel’. This legislation applies when you receive mental health care which is reimbursed by the Dutch Health Care insurance, meaning a DSM 5 diagnosis needs to be applicable. The costs of the consultation types above include administration and other indirect client time. These fees have been legally established nationally by the Nederlandse Zorgautoriteit (NZA). Some problems/symptoms will not be reimbursed by the health insurance, such as burnout and adjustment difficulties. Employers may be willing to (partially) compensate for the costs of treatment, coaching or training.

‘Zorgvraagtypering’ (ENG: rare request characterization)

The ‘zorgvraagtypering’ is a categorization of clients according to the amount and severity of symptoms and problems. Together we will fill out a questionnaire at the start of treatment. Based on the answers, we decide which care request category fits best. The corresponding code will be listed on the invoice. The ‘zorgvraagtypering’ is not the same as the treatment plan. The treatment plan shows which treatment you decide to engage in, based on the presentation of your experiences, symptoms, goals and wishes. Therefore this code does not affect the session’s fee or delivered form of care.

Feedback and/or complaint

I do my best to offer you the care you need. I attach great importance to the satisfaction of my clients and the delivery of good quality care. My work complies with the rules of conduct laid down in the professional code of the Dutch institute of psychologists (NIP). These rules are based on the principles of responsibility, integrity, respect and expertise. It can of course happen that you have suggestions for improvement or are dissatisfied with something. If this is the case, I would like to hear you. This helps me to improve my care and prevent future shortcomings. Please address this with me as your care provider (therapist, coach or other type of provider) or directive practitioner (NL: ‘regiebehandelaar’). Together we can formulate a suitable solution for the problem. I can also inform you about other steps you can take in this process. For any questions about this process, please contact info@mindbloom.nl.

If you are unable to find an agreement, you can file a written complaint and direct it to the complaint officer, via e-mail info@mindbloom.nl or mail: Mindbloom, Zuidereinde 47C, 1243 KL ’s-Graveland (KVK 88016307). We will send you a confirmation within 10 working days. The complaint officer will engage in conversation about the complaint and will see together if the complaint can be solved through mediation.

If this is insufficient, you can contact the ‘geschillencommisie zorg’ and address your complaint. They will try to solve your complaint with information and advice and can connect you to an independent complaint officer, who can mediate in order to find a suitable solution.

Clients in mental health care have the right to be supported without charges by an independent patient confidant (NL: ‘patiëntenvertrouwenspersoon’: PVP). Check out the website of the PVP foundation more information about the helpdesk.